Privacy Policy

This Privacy Policy describes how ProClean Cleaning Services Inc. ("we," "us," or "our") collects, uses, and protects information when you visit https://procleancleaningservices.com (the "Site") or use our services.

1. Information We Collect

We collect information you give us directly when you:

• Submit a quote request, contact form, or service inquiry
• Call, text, or email us
• Schedule or pay for a service
• Subscribe to communications

This may include your name, business name, phone number, email, service address, and any details you share about your kitchen or facility.

We also automatically collect limited technical information when you visit the Site:

• IP address, browser type, device type, and referring page
• Pages viewed, time spent, and basic analytics data
• Cookies and similar technologies (see Section 4)

2. How We Use Information

We use information to:

• Respond to inquiries and provide quotes
• Schedule, perform, and document services
• Invoice and accept payment
• Communicate about appointments, follow-ups, and service reminders
• Improve the Site and our services
• Comply with legal obligations and protect our rights

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate (e.g., scheduling software, payment processors, email providers) — only as needed to perform their work for us
• Government authorities or third parties when required by law, subpoena, or to protect rights and safety
• Successors in the event of a merger, acquisition, or sale of the business

4. Cookies & Analytics

The Site may use cookies and similar technologies to remember preferences, measure traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may limit some Site features.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Choices & Rights

You may:

• Request access to or correction of your information
• Request deletion (subject to legal and contractual obligations)
• Opt out of marketing communications by replying STOP to texts, clicking unsubscribe in emails, or contacting us

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of sale (we do not sell personal information).

8. Text Messaging (SMS)

If you provide your phone number, you consent to receive service-related text messages from us. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect information from them.

10. Third-Party Links

The Site may link to third-party websites (e.g., Google Maps, Google Reviews). We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted. Continued use of the Site after changes means you accept the updated policy.

12. Contact Us

Questions about this Privacy Policy? Contact us:

ProClean Cleaning Services Inc.
12258 14th St
Yucaipa, CA 92399
Phone: (909) 794-0041
Email: proclean.office@procleancleaningservices.com